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Help FAQ

RETURN POLICY
Take a look here for our updated Return Policy


WHOLESALE INQUIRIES

Please reach us at wholesale@poketo.com or 213-537-0751. Please tell us a bit about your store when contacting us. What lines you carry, where it’s located, your resale certificate number, etc., and we'll set you up with a login and password to access our wholesale site.

GIFT WRAP We offer gift wrapping service for an additional $15. Check the box in your cart to add gift wrap to your order. All items in your order will be placed in one gift box and wrapped in one of our signature Poketo wrapping papers. Oversized packages will be wrapped neatly in brown kraft paper and decorated with Poketo stickers. Please note some items are not eligible for gift wrapping. If you have questions regarding gift wrap service, please contact customerservice@poketo.com


I HAVE A COUPON CODE BUT I FORGOT TO USE IT We can apply a discount code retroactively as long as your order has not been processed. Please contact us immediately at customerservice@poketo.com with your order number and discount code in the event that you forgot to use the code at checkout. If you have already received your shipping confirmation, we will not be able to apply the discount code.

CAN I USE ONLINE GIFT CARD PURCHASES AT YOUR STORE LOCATIONS? All online gift card purchases must be used online at poketo.com only. 

CAN I USE A GIFT CERTIFICATE I PURCHASED IN YOUR LA STORE FOR ONLINE PURCHASES? Gift certificates purchased in-store must be used for in-store purchases only, and may not be used for online purchases.

PRIVACY AND SECURITY Any information we collect from you is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone. To access, update, or change your personal information, log into your Poketo account and modify your information. We employ industry-accepted standards in protecting your personal information during its transmission on Poketo.com. We utilize SSL [Secure Socket Layer] technology to protect your sensitive information on Poketo during its transmission.

SHIPPING INFO
All domestic and international shipping info can be found here.

ANY OTHER QUESTIONS? 
Contact us via email at customerservice@poketo.com or call us at (213) 537-0751. Poketo Online Customer Service is in the office Monday through Friday from 9 am - 5 pm PST. We are typically able to respond within 24 hours. If you contact us over the weekend or during a holiday we will contact you back on the next business day.